Do not sign in through an unexpected email. On November 11, Maersk reported an incident involving a local legacy system, said it did not then anticipate disruption for customers, and advised checking unexpected communications through established contacts. The announcement neither proves a particular message is fraudulent nor makes every sign-in request legitimate.

Check whether the message relates to a shipment you are handling. An order number, shipper name or familiar subject line can be copied. Open the platform from your normal bookmark and see whether it shows a document request or account action. Independently confirm anything unusual using a contact you already know.

If the email threatens to cancel space, check that booking in the trusted channel. Do not send a password, verification code or account screenshot to a new contact to meet a claimed deadline. When documents really are needed, confirm the submission channel and recipient, and send only the information necessary for that shipment.

Treat a change of bank details as a separate verification. Call through an established number and have finance and the shipment owner validate the written instruction. Do not rely on a phone number supplied by the suspicious message. If credentials or money have already been sent, alert the appropriate internal security or finance team promptly and preserve the communication and timing.

Use an escalation path independent of the message: one person checks the shipment in the bookmarked portal, another calls a known contact, and the owner approves any document submission. Report the suspicious message through the company’s process without spreading attachments or credentials. Meanwhile, track the genuine shipment deadline in the established booking channel.

A fraudulent request may ask for a bill of lading, remittance record or customer list without asking for a password. Those are still sensitive business records. Confirm which party genuinely needs the document through a pre-existing channel, and do not tell customers their data were exposed without evidence.

A useful customer update describes the status of that booking in the official system and who is confirming the next step. It should not claim a service-wide outage or dismiss a message without checking. Routine verification lets the team handle an urgent shipment without trusting an unexpected link.